Customer care
Customer care isn't just about understanding and meeting the needs of customers outside an organisation — it also covers effective relationships with internal customers.
These resources focus on the skills, attitudes and behaviours that are highly valued by employers and are relevant in all vocational contexts.
This range of continuing professional development resources will support you, as a teacher, to teach Customer care within your subject or vocational area. The resources will help you develop your understanding of this theme and provide suggestions on how you can incorporate it into your teaching.
Explore all the resources for this national programme.
Find out how these resources can contribute to learner success. Explore what others are doing.
Explore ways of keeping your practice up-to-date and meeting the new CPD requirements.
Find out more about implementing active learning approaches to motivate and engage your learners.
Consider the following resources to help you improve learner experiences.