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The patient journey

In this video, healthcare assistants on an induction training programme reflect on the different dimensions of quality of care. As you watch the video, consider the resources that the teacher has produced to promote active learning.

 

Download transcript (RTF, 1.27MB)

 

The patient journey resource has been used by learners in the workplace to explore the attitudes, behaviours and employability skills needed for working with patients. Learners engage with patient histories to consider their roles and responsibilities in providing patient-centred care.

 

Use it with learners to:

 
  • identify the key features of patient-centred care
  • identify how different professional disciplines across health and care work together to provide a seamless service to the patient
  • identify the principles of customer care.
 

Use it to develop your own practice

 

Consider how you would:

  • use multimedia to develop case studies
  • adapt the graphic organisers (floor plans, speech bubbles) to meet the needs of your learners
  • explore the principles of quality of care in other work settings such as a residential home or day nursery.
 

Next steps

 

Look through the guidance, activities and related resources to produce customised materials for your learners. Explore the Patient journey CPD builder to reflect on your practice. Investigate the tools and ideas in this and other resources to support your CPD.

 

Launch CPD Builder